Privacy Policy

HAIRAAT, a company incorporated under the laws of (QATAR), with the registration number 87113) and having its registered office at( Gate Mall, Qatar), with phone number 4441 5133, Fax , P.O. Box: (12095), with an official email address (contact@hairaat.com), (hereinafter referred to as the “HAIRAAT, “we”, “our”, or “us”);
Reference to “you”, “your”, “customer”, “consumer”, and “buyer” is a reference to the purchaser of the products from us.
HAIRAAT has prepared this Privacy Policy to inform you of its policy and practices with regard to collecting, using and disclosing your personal data, provided to us through this website (Hairaat.com) (hereinafter the “Website”) or when you visit HAIRAAT store or when you deal with a HAIRAAT advisor by phone, or when you interact with HAIRAAT via social media.
HAIRAAT protects the privacy of its internet users by complying with applicable regulations in force. 

Data collected

The main personal data that we are likely to collect and process include (without limitations):

  • Data relating to your identity, such as (without limitations) your full name, your contact details, your email address;

  • Data relating to payment methods, such as (without limitations) your credit card number and its expiry date;

  • Data relating to the monitoring of our commercial relationship, such as (without limitations) your order number, your previous purchases and your HAIRAAT customer service requests;

  • Your preferences and interests;

  • Electronic identification data, including your IP address or browser data relating to your terminal.

Purpose of collecting your Data

When you decide to use the Website, you thereby agree to HAIRAAT collecting, using and disclosing your personal data, including your personal and financial information, under the terms and conditions set out in this Privacy Policy. If you do not accept the terms of this Privacy Policy, or any amendment made hereto, we kindly ask that you leave the Website and refrain from purchasing any HAIRAAT products listed for sale on the Website.
Furthermore, HAIRAAT may also collect personal data from you when you communicate with HAIRAAT, when you supply your contact details when you visit a HAIRAAT store or when you consult a HAIRAAT advisor by phone.
Your personal data is collected either with your explicit consent, or is necessary for the execution of your orders (performance of a contract).
Your Personal Data is therefore collected in order to:

  • Process your questions and requests for information;
  • Enable you to set up a personal account at the Website, and to purchase our products online;
  • Manage your orders and deliveries online, as well as any applicable warranties;
  • Ensure the security of online transactions, prevent fraud and payment incidents;
  • Manage and optimize customer relations;
  • Subject to your consent: send you information on our offers, news and events (newsletters, invitations and other publications);
  • Improve the functioning of the Website;
  • Offer personalized services;
  • Detect any potential fraud 
  • Analyze the number of Website visitors.
  • Manage and respond to requests for repairs, and to provide after-sales services;

Information that is crucial to HAIRAAT in order to fulfil the purposes described above are indicated with an asterisk on the Website’s various pages. Should you fail to complete these mandatory fields, HAIRAAT will not be able to respond to your requests and/or provide you with the products and services requested. Providing the other information is optional, however this enables us to get to know you better and improve our communication and services.

Recipients of your Personal Data

Your personal data is processed by HAIRAAT. It will not be sold or made accessible to any third party whatsoever, except for (i) HAIRAAT potential subcontractors, for technical and logistic purposes only (carriers, Website hosting and maintenance service providers, payment and fraud management service providers, etc.) and (ii) any restructuring at HAIRAAT, including a total or partial disposal of assets, merger, absorption acquisition, demerger and, more generally, any reorganization.
Lastly, HAIRAAT may be required to disclose your personal data to third parties when required by law, regulatory provisions or a court judgment, or if necessary in order to guarantee the protection and defense of its rights.

Retention Period

In principle, data relating to your orders shall be retained by HAIRAAT for a period not exceeding applicable statutory limitation periods. Such data will, however, also be viewable under your customer account, if active. As soon as your customer account is closed, this data (i) shall be archived for accounting and evidentiary purposes for the aforementioned limitation periods or (ii) will be destroyed if said periods have expired.
Your Bank data shall be retained in a secure manner for the period required to confirm your order and payment, and shall then be immediately destroyed. In the event of a payment incident, your data will be retained for the time required to manage the incident, then for a period of three (3) to five (5) years, depending on the severity of the incident.
Your identification data used, with your agreement, in order to send newsletters and other HAIRAAT publications shall be retained for a period of (10) years, as of their collection or your last date of contact (for example, a request for documentation or a click on a hyperlink contained in an email; however, opening an email cannot be considered contact on your part).
Your customer account on the Website shall remain active until you decide to close it, and provided that you make purchases on our Website. In the event of extended inactivity for a period of (5) years, this account will be deactivated.
Upon expiry of the said (10 years) period, HAIRAAT may contact you in order to identify whether or not you wish to (i) continue to receive our newsletters and other publications and/or (ii) keep your Website customer account open. Furthermore, your data will be destroyed within a maximum period of (10) business days following your request to unsubscribe.

Security

HAIRAAT has implemented appropriate technical and organizational measures in order to ensure the confidentiality and security of your personal data.
HAIRAAT employees, who, due to their function, may have access to your personal data, are bound by strict non-disclosure obligations.
Kindly note that no internet data transfer is 100% secure, and that all of the information provided online runs the risk of being intercepted and used by parties other than the intended recipient.

Privacy Policy modifications and updates

By using our Website, you accept the collection, use and disclosure of your personal data in the manner set out in this Privacy Policy.
HAIRAAT may modify and update the Privacy Policy at any time. Should HAIRAAT wish to use your personal data in a manner different to that set out in the Privacy Policy in force at the time of the data’s collection, such modifications shall be published in a new version of this Privacy Policy. If HAIRAAT intends to disclose the personal data to third parties or subsidiaries in a manner not set out in this Privacy Policy, HAIRAAT shall inform you in advance of its intention in writing, and shall offer you the option to refuse this alternative use or disclosure of your personal data.
Given the changes that may be made to the Privacy Policy, we encourage you to visit the “Privacy” section on a regular basis.

Users’ rights over the collected data

You may object to your personal data being used in order to prepare your customer profile; in this case, you will no longer be able to take advantage of personalized offers or services.
Furthermore, you may choose to no longer receive communications from us relating to our offers, news and events at any time, by clicking on the hyperlink included for this purpose in every email we send you. You can also contact us by sending an email to the following address (contact@hairaat.com)
You must ensure that you provide HAIRAAT with any updates or changes to your information, including your postal and/or email address, enabling us to send your orders to the correct address and, if necessary, to contact you in this respect. HAIRAAT can also retain, for archiving purposes, copies of communications with Website users and any reply to questions or comments sent to users by our customer service department.

Contact Us

In case of questions regarding the Privacy Policy and HAIRAAT personal data protection practices, please don’t hesitate to contact us via the (Contact us ) section on our Website, or by emailing our customer service department at (contact@hairaat.com)

Governing law – Disputes

This Privacy Policy shall be governed by and construed in accordance with the laws of State of Qatar. Any dispute, controversy or claim arising out of or in relation to this Privacy Policy, including the validity, invalidity, breach or termination thereof, shall be referred to the Qatari competent courts which shall have the sole jurisdiction to settle the matter.

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